Shipping Policy for LuxNome
Last Updated: September 20, 2025
Thank you for visiting and shopping at LuxNome. The following terms and conditions constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Destinations
We currently ship to the following areas: [“select countries worldwide”].
Please note: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Shipping Methods and Costs
We offer the following shipping options:
[Insert your shipping options and prices here, for example:]
- Standard Shipping: $9.99 (5-7 business days)
- Express Shipping: $16.99 (2-3 business days)
- Free Shipping on orders over $20
Shipping costs are calculated at checkout based on the weight of your items and the delivery address.
Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). The tracking number will become active within 24-48 hours after shipment.
You can track your order using the link provided in your shipping confirmation email, or by visiting the carrier’s website and entering your tracking number.
Delivery Timeframes
Estimated delivery times:
- Standard Shipping: 7-15 business days
- Express Shipping: 5-10 business days
These timeframes begin when your order ships, not when it is placed. Please note that these are estimates only and actual delivery times may vary.
Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, shipments may be delayed by a few days. Please allow additional days for delivery. If there will be a significant delay in shipping your order, we will contact you via email or phone.
Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, failure to collect from a pickup point, etc.), we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you’ve entered an incorrect address, please contact us immediately at [Send email]]. We’ll try to update the address if your order hasn’t already been processed.
Missing Packages
If your tracking information shows that your package was delivered but you can’t find it:
- Check with household members or neighbors
- Look around all possible delivery locations (porch, garage, etc.)
- Wait 48 hours as sometimes packages show as delivered before actual delivery
- Contact your local post office or carrier with your tracking number
If you’re still unable to locate your package, contact us at [[Insert your customer service email, e.g., support@luxnome.com]] and we’ll help you initiate a trace process with the carrier.
Questions About Shipping?
If you have any questions about our shipping policy or your order’s status, please contact us at:
[Send email]
We’re here to help and will respond to your inquiry within 24-48 business hours.